Once the power is on this will restart the Hub — it can take 5—10 minutes for the Hub to start up. WiFi not working. Why is my Virgin Media WiFi not working? Test my broadband. Reasons for internet connection problems. Broadband issues in your area Having internet problems could be down to a local issue in your area.
Issues with your set up Other common WiFi hiccups could be caused by WiFi signal strength, which is affected by the set up in your home. Understand what the lights mean on the WiFi Hub. Solid white light This is normal for the first minute or so after you first turn the Hub on. Dimmed white light If you see this it means everything is okay. Blue light When you push the WPS button on the back of the Hub the light ring will flash blue slowly for 2 minutes.
Flashing white light This means the Hub is booting up. Wait at least 5 minutes for it to finish. No lights are on This means the Hub is off. White power light is on This means the Hub is online and working. White power light is on and WiFi light is flashing green This means the Hub is online and working. Yellow power light is on This means the Hub is online and working. Red power light is on This means the Hub is too hot.
Just remember that using WiFi will always slow things down a little bit! You can also run speed tests on different devices and from different locations.
If the speed is sluggish on one device or in one location but not the others, that indicates an issue specific to the device or location. The Network Diagnostics tool is a robust program that allows you to get a clear picture of your network health, as well as troubleshoot any issues you may be experiencing.
When you first open the program, it will scan your immediate area for any available WiFi networks. Choose neither of these. You will see a list of networks. The service will then show you a full list of connections around you, including what channel they are operating on. In addition, the program will show you the best channels for both the 2. NirSoft functions very similarly to the Wireless Diagnostics tools for Mac, scanning your WiFi environment and displaying all available networks, as well as a number of useful statistics for each.
NetSpot is a fantastic alternative to both options above, and even features some additional tools that intermediate users may find valuable.
Above and beyond being able to view detailed information about your network, NetSpot also allows you to visualize its footprint in your home, showing you any dead zones and weak points that need to be patched up.
A little more speed or reach makes a big difference. To inject more oomph into your internet, try these approaches:. Smart speakers, smart thermostats, security cameras, and other smart home-type devices tend to be a better fit for 2. PCs, laptops, gaming consoles for online gaming, and smart TVs that stream a lot of video should usually go on 5GHz.
Routers tend to choose bands automatically depending on how far away the device is when you connect to the network. Reallocating devices to different bands depends on your router. With some routers, you do it through software. Others, you flip a switch on the router.
For instance, devices tend to connect to 5GHz as the default. Finish setting up there, then put the devices where they are supposed to be. They will stay on the 2. If the devices are not portable, then temporarily unplug the router closest to the device or separate the router and device as much as you can. These tricks often force the 2. Try WiFi extenders midway between the router and dead zone. WiFi extenders work similarly to boosters and repeaters.
Basically, they extend or amplify the main WiFi network and create a second network. Extenders plug into outlets and resemble air fresheners. Extenders do create second networks, some with different names. Also, while extenders extend the reach of your network, speeds may slow a bit. A mesh network enhances range without sacrificing speed and changing network names, so we touch on that in a bit. Upgrade your router. It could be time for a change if you lived in a small apartment and took your router along to your new, much larger home.
Use a mesh router. Upgrading to mesh makes sense if your WiFi connection is strong in some places but weak or dead in others. You will need to refer to the individual manufacturer's guidelines to find out how, but most are capable of a restart through their respective dedicated apps.
One way to test whether it is your own home Wi-Fi that's at fault is to use the Virgin Media Connect app. It can test Wi-Fi performance, scan for weaker signal spots or contact customer services directly if there is an issue. You can Find the iOS version here , and the Android version here. One of the other common reasons for a lack of internet connection is that the service itself is down in your area.
It is less common for it to be a national outage, but not unheard of. Twitter is a good place to start, with the virginmedia account often posting updates on issues and progress. This means that, while affected customers may still be connected to their Virgin Media router, they will not have Internet access so web pages and other services will not load. Alternatively, you can check on reported broadband issues through an outage website, such as istheservicedown.
These will give you an idea of the current status of all services, not just Virgin Media's, so handy to check if you are suffering mobile issues too.
Finally, Virgin Media itself has a service status update site that you can visit to see if your particular line is affected. Head to the dedicated Service Status webpage here: my. Sign in with your Virgin Media account details and you can run tests on your system. You can also use the service to book an engineer if the problem turns out to be with your system locally.
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