Not sure why the first installer's notes were not good enough but the 2 installers agreeing would do the trick, right? Well I called in 2 weeks later knowing it would take at least 3 wks for the new door to come in asking for an update. It was like they were either ignoring these installers or just not going to replace it. They were trying to get a third 3 installer out to take a look at the door to see if it needed replaced.
I asked why they didn't believe the first I started to record conversations and keeping track of all who I talked to and mentioned I was going to have to get a lawyer involved and VOILA! I spoke with Lana who said she found the notes and measurements of my new door just like magic and that my case has been escalated to URGENT and that the door will be ordered. They somehow found the notes and measurements of my door right after I mentioned a lawyer.
I spoke to about 5 people who said there was nothing they could do but have a third installer out to check, I then asked I will keep you updated on if it actually ever does get installed. I am giving them a month on this since it will take at least 3 weeks to get my new door in. They were scheduled to do three rooms.
The job was fantastic. They took time to make sure even the smallest detail was completed correctly. Those guys rock and my house looks so amazing. Without getting into the detail, the initial install was a complete failure with bowed jambs, a sliding panel that was hard to close, and a sagging sill plate on which the door slides. Now I am told the door will have to be removed and start over from scratch but can get no firm dates for new contractor to begin repair process. The installation office coordinators are terrible, unhelpful, hard to contact and unresponsive.
Would never go to Lowe's again for any installation. After measuring to make sure the new appliance would fit the space, he called me and said no problem fitting, but the appliance won't move, so you'll need to take it out. Anyway, I pulled out the appliance and finally after 2 weeks of waiting it's time for the install. Installer said he needed to make a cut on the cabinet to get the appliance in, and said he needed to get his sawzall. I said are you kidding Short story, he ruined my custom cabinets.
His response Contractor kept putting other jobs in front of mine, lied repeatedly about when he was returning, and even gave incorrect dates to the support team so that they were not aware of some delays when I'd call to get some action. I documented everything so glad I did , and made hundreds of calls to keep things moving.
In the end, wasted time, or avoidable delays, amounted to seven months. It was very frustrating throughout having to deal with this contractor and also deal with construction mess and having no kitchen for months. On top of that, the contractor tried to charge extra for an electrical fix when the stove quit working right after they installed it.
The support team was supposed to be my liaison but at times made excuses for the contractor and wasn't very capable of correcting the issues with the contractor. They called and said they were on the way and were here within 15 minutes. They got busy and within a few hours all 2 rooms and hallway were finished. I was very impressed. First they told me 3 weeks for material to arrive and a week after for installation.
Well, 9 weeks later I had an installation date. The fence went up fast, but they destroyed my yard. Littered it with with Red Bull cans and cigarette butts. I have no grass left in most of my yard because instead of dumping the dirt where I showed them to, they just left it all over the yard and then spread it out very unevenly.
Now I have tons of work to do that I already had professionally done at the beginning of summer and I have a party this weekend.
My yard looks like scumbags live there. Now for the best part, the guys that installed the fence decided to take 2 extra panels, 4 posts and toppers, 6 bags of cement, and all extra hardware telling me that it was extra and unusable and they only install by the foot.
Well, luckily I took pictures of them taking it right off the pallet still in plastic wrap, putting it on their "garbage" truck and then covering it with trash. I'm sure they do this all of the time and people don't even know and use it on other projects and make a huge profit.
Lowe's did make it right and issue me a refund If you want to be contacted by a representative, click the Yes button and submit. If you sub-contracted Lowe's to install flooring, countertops, roofing, air conditioning or other installation on one of your projects and the work was substandard and did not meet the agreed-upon specifications, you can submit a complaint about the installation using the online comments form.
Then, click on "How do I submit a complaint about an installation experience? Call LOWES to complain about anything Lowe's-related, including product complaints, although they may refer you to the manufacturer.
Lines are open Monday through Saturday, 7 a. This method to complain about your Lowes. Go to the customer care desk at a Lowe's to complain about your store or installation experience.
You can also complain about a product and find out what to do next, which will vary among manufacturers. Ask to speak to the manager if the matter is not resolved or if you feel as if you are not being listened to. You can also write a letter to the store manager and mail it to the store. Melissa Lewis is a former elementary classroom teacher and media specialist. She has also written for various online publications. Share It.
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